We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our time, we have adopted the following policies:

• In most cases, a 24-hour advance notice is required when canceling an individual appointment. This allows us to be available to another client who is in need of our services.
• If you are unable to give us the minimum 24-hours advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee, and it must be paid in full prior to your next treatment.
• On the other hand, if we are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.

No Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment, and future service will be denied until payment is made.

Out of respect and consideration to White Oak Massage and Yoga and our other clients: Please plan accordingly in order to be on time. Thank you.